ABS and Enhanced Stability Systems are designed to allow the driver to maintain control of the vehicle in poor driving conditions. In this webinar we’ll discuss what they are and […]
The foundation of chassis dynamics will be described. Different chassis angles, such as toe, caster and camber, and their impact at different settings will be explored. There will be a […]
This webinar provides a detailed approach to the operation, function, and diagnosis of Honda Charging systems. Topics covered include: Voltage drop tests for the charging system Descriptions of the alternator […]
Fundamental facts about the tasks and the functions of a clutch system will be defined. The next step will explain the physical foundations of a clutch, and how to calculate […]
This course covers the use and interpretation of the 5 gasses and analyzer used to read the gasses. A heavy emphasis is placed on how to reduce the poisonous gasses levels along with stoichiometric fuel efficiency. Converter operation along with oxygen sensor operations will be discussed in great detail. If your state has emissions testing […]
These popular vehicles bring numerous unique system controls and diagnostics to the table. However, misfires, codes, and other symptoms must be diagnosed. In this class we will explore a variety […]
This series is for first-time service advisor training participants as they master how to: Focus on clients’ concerns by asking thorough diagnostic questions Reaffirm your understanding of the client’s concerns […]
Net profit is the money that ensures the future of your business. In times of crisis net profit is the money that supports the continuation of business. In addition, net […]
Update on Spark Plug technology, types, high ignitability designs, and tips for choosing the right plug for the vehicle application. As the ignition system designed improved over time, so have […]
August 11 – 5:30pm EST If we don’t ask them to buy, they won’t! Many advisors stop short of closing the sale. They may offer services as a suggestion, but […]
Actions really do speak louder than words. Over 80% of our communication is through body language, yet in service departments, many have not taken the time to master this skill. […]
ZF is one of the largest manufactures in the world for High Voltage systems. You can find these in vehicles like BMW, Audi or Chrysler. This Webinar series will start […]
It is not always easy to solve common vehicle wear issues. If you are solving for an issue who do you go to for advice or a recommendation? Vehicle problems […]
In recent years, there have been significant changes in valve actuation systems. Variable valve timing has been used by manufacturers for over a decade, but problems can still prove to […]
In this Webinar, the participant will learn about the necessary tools needed to work on high voltage systems. The Instructor will explain how to safely disconnect HV system in a […]
You need to understand the realities of what really affects your profits. Every decision is influenced by something. Frequently those influences have a negative impact on profit. This webinar will […]
Focus on the COP technology types, NGK ignition coil advantages, what’s in our boxes, and tips to make the right choice. This webinar will provide examples of high failure application […]
August 18 – 10:00am EST If we don’t ask them to buy, they won’t! Many advisors stop short of closing the sale. They may offer services as a suggestion, but they simply don’t know how to get the signature on the dotted line. This session is full of effective closes for your team to review and choose […]
August 18 – 11:30am EST There is a HUGE difference between selling and telling. Let us help your advisors evolve from reciting lists to giving effective benefit-based presentations. In this session, a professional trainer will discuss how to use benefits in a 5-step selling process so your customers will not only buy, but they will […]
August 18 – 1:00pm EST sw Service Solutions has developed many training tools and accountability processes to help managers guide their team to huge increases. This invaluable session will be packed full of ideas to keep your team motivated with fun competitions, regular training exercises, and consistent monitoring. Many forms and tools will be presented […]
If you're thinking about pursuing ASE certification, this webinar will provide helpful information about the organization that administers the tests; the benefits of ASE certification; the tests available to parts specialists and others in the automotive aftermarket; and the testing/certification process.
VAG vehicles use a unique way of displaying data called Data Blocks. The first time you work on a VW/AUDI you might be a little confused. Where do you find Additive or Multiplicative Fuel Trim or other items? It this class we will cover how to get you to the areas that are used for […]
August 20 – 11:00am EST If we don’t ask them to buy, they won’t! Many advisors stop short of closing the sale. They may offer services as a suggestion, but they simply don’t know how to get the signature on the dotted line. This session is full of effective closes for your team to review and choose […]
August 20 – 12:30pm EST Practice makes perfect! This is one of our most requested sessions. One of our highly qualified training professionals will review benefits for many services while using our 5-step selling process. Your advisors will get the opportunity to: Listen to others make their presentations so they can learn from other professionals. […]
August 20 – 2:00pm EST There is a HUGE difference between selling and telling. Let us help your advisors evolve from reciting lists to giving effective benefit-based presentations. In this session, a professional trainer will discuss how to use benefits in a 5-step selling process so your customers will not only buy, but they will […]
August 21 – 2:00pm EST Research shows there is no clear differentiation between service facilities in driver’s minds. “Aren’t they all about the same?” This statement alone makes it clear that drivers are yours to win! Before we can win them over by exceeding their expectations, we need to know what their expectations are! Sally Whitesell, the […]
Recruiting technicians has easily become one of the biggest challenges facing the automotive aftermarket. Between fewer young professionals entering the industry and more technicians entering retirement age, there is a very small pool of candidates that shops are competing over. What can shop owners and managers do to attract qualified technicians to their shop over their […]
Focus on Technical Sensors role, locations, and learning its more than just another replacement part in the box. This webinar will provide examples of high failure application and the reasoning behind the benefits of NGK engineering and the importance of understanding the common failures with related codes.
The base of Mercedes Magic Body control is ZF’s ABC shock absorber system. ABC stands for Active Body control and this system got already developed in 1991. This system got over the years a lot of additional sensors and functions what make this to the best suspension system in the world. A must see webinar […]
There are several inputs for data that a tech needs to be familiar with in diagnostics. The base six inputs and the major outputs are needed in all diagnostic testing. This webinar will cover the base inputs to the PCM and the related outputs and their normal ranges. What should a MAF or MAP read […]
Featured Course – August 2020 Course available OnDemand for the month of August. Live Q&A with AVI instructor Jim Wilson on August 26th at 3:00PM ET. Submit any of your questions through the Contact Teacher button and Mr. Wilson will address them during the live Q&A session. This course, “Making Sense of European Fuel Trim,” will […]
It is a tough job to be helpful and provide great customer service when a guest is confrontational, unreasonable or over demanding. Let’s not overlook the impact on your store’s profits. Many times these situations result in performing work for no pay, refunds or even a lost customer. And don’t forget your reputation is at […]
Advanced Driver Assistance Systems (ADAS) F.R.E.D. (Frustrating Ridiculous Electronic Device) Takes the Wheel gives technicians experienced in electrical diagnostics an in depth look into ADAS (Advanced Driver Assistance Systems) on vehicles today. This course covers the various levels of ADAS systems along with their associated components such as smart cameras, Radar and LiDAR sensors. We’ll […]
Update on O2 technology, types, narrow band vs wide band designs, and tips for choosing the right O2 for the vehicle application. This webinar will provide examples of high failure application and the reasoning behind the benefits of NGK engineering and the importance of understanding the common failures with related codes.
