Dealing with Difficult Customers

It is a tough job to be helpful and provide great customer service when a guest is confrontational, unreasonable or over demanding. Let’s not overlook the impact on your store’s profits. Many times these situations result in performing work for no pay, refunds or even a lost customer. And don’t forget your reputation is at […]

LBT-396 F.R.E.D. Takes the Wheel

Advanced Driver Assistance Systems (ADAS) F.R.E.D. (Frustrating Ridiculous Electronic Device) Takes the Wheel gives technicians experienced in electrical diagnostics an in depth look into ADAS (Advanced Driver Assistance Systems) on vehicles today.  This course covers the various levels of ADAS systems along with their associated components such as smart cameras, Radar and LiDAR sensors.  We’ll […]