This series is for first-time service advisor training participants as they master how to: Greet clients professionally Focus on clients’ concerns by asking thorough diagnostic questions Reaffirm your understanding of the client’s concerns and put their minds at ease Perform a complete walk-around Inform the clients of all maintenance needs by giving benefit-based presentations, implementing […]
This is a free class to all interested in training your communication centers with us! Whether you are an aftermarket shop, or a group of dealerships, how we train our people to handle calls is a critical piece to client satisfaction, customer retention, & most importantly employee retention. In this class: Sally will cover all […]
JOIN US LIVE JULY 13th @ 12:00-1:00 PM ET FOR THIS PREMIERE LIVE EVENT! We have a new registration process. You will need to buy a free product and the registration form is available at checkout. AVI Instructor John Barclay will cover using transducers and waveforms to accurately identify and diagnose a variety of […]
(30 min. FREE TO ALL July 19th, 12:30am CST ) One poor phone experience will keep prospective clients from walking through your door! We can teach your team how to turn each call into a lucrative opportunity. Join us for a free meeting covering how we train all service personnel to handle calls in an […]
JOIN US LIVE AUGUST 24th @ 12:00-1:00 PM ET FOR THIS PREMIERE LIVE EVENT! AVI is proud to announce the arrival of our latest release -- Brake Technology. In this class you will learn the latest advancements in brake technology, including electronic braking, hybrid and electric vehicle brake service information. A main reason for these […]
We host one every month for new hires! Start your team out right with this professional process training!
This invaluable session will be packed full of ideas to keep your team motivated with fun competitions, regular training exercises, and consistent monitoring.
JOIN US LIVE SEPTEMBER 28 @ 12:00-1:00 PM ET FOR THIS PREMIERE LIVE EVENT! In AVI’s new Modern Starting Technology course, Master Instructor John Barclay introduces this recently emerging, ever evolving technology. Start/Stop is a strategy that will increase fuel economy, as well as reduce exhaust emissions. With Modern Starting Technology, there’s no more fumbling […]
Register for this zoom meeting by following this link: https://us06web.zoom.us/meeting/register/tZIkdOmtrj0oGNATthdnmnH9383xqYU3o3eX In the first installment of our multi-part series on CAN FD, AVI’s Director of Training Tom Rayk does a quick review of CAN data, and then relates it to the new standard, CAN FD (Flexible Data). Tom explains how the systems are similar, and then […]
Register for the Zoom meeting here: https://us06web.zoom.us/meeting/register/tZEtcOmpqzMvHdYlmDmvFtH6YNtN_0rmIK2u Join AVI instructor Andy Tirado while he takes you through a hands-on vehicle based case study on how to diagnose a misfire. Using various tools and technology including scopes, scan tools and mode 6, Andy will give you the roadmap of the techniques to quickly isolate a misfire. […]
DECEMBER FEATURED COURSE Register for the Zoom meeting here! Join AVI instructor Andy Tirado while he takes you through HEV/EV systems and their configurations. What are known areas to monitor to improve your diagnostic approach using a scan tool. Descriptions of known desired values, PID analysis, bi-directional commands, the importance of thermal management and service […]
February Featured Course Sponsored by the Group Training Academy Click Here to Register for the Zoom Meeting Catalytic converters play a pivotal role in emissions control as well as engine performance. AVI’s John Barclay takes a deep dive into monitoring, diagnosing and repairing catalytic converter malfunctions and failures. Learn how the catalyst efficiency monitor verifies […]
