- This event has passed.
SW Service Solutions: The First Step Live
September 14, 2022 @ 9:30 am - 11:30 am CDT
Cost: $295.00
Duration: 2 Hours
FOU Members Click Here to Register
Non-FOU Members Click Here to Purchase
We host one every month for new hires! Start your team out right with this professional process training! Advisor training participants will master how to:
- Greet clients professionally
- Focus on clients’ concerns by asking thorough diagnostic questions
- Reaffirm their understanding of the client’s concerns and put their minds at ease
- Perform a complete walk-around
- Inform the clients of all maintenance needs by giving benefit-based presentations
- Implement the “What’s in it for me” approach
- Build lasting relationships to increase customer retention
- Personalize closing techniques
- Offer realistic promise times
- Follow-up and inform clients throughout the day
- Schedule the next visit