SW Service Solutions/Fixed Ops University-The First Step

This series is for first-time service advisor training participants as they master how to: Greet clients professionally Focus on clients’ concerns by asking thorough diagnostic questions Reaffirm your understanding of the client’s concerns and put their minds at ease Perform a complete walk-around Inform the clients of all maintenance needs by giving benefit-based presentations, implementing the “What’s in it for me” approach Build lasting relationships to increase customer retention Personalize closing techniques Offer realistic promise times Follow-up and inform clients throughout the day Schedule the next visit