sw Service Solutions: The First Step Live

Cost: $295.00 Duration: 2 hours Purchase Now Start your team out right with this professional process training! Advisor training participants will master how to: Greet clients professionally Focus on clients’ concerns by asking thorough diagnostic questions Reaffirm your understanding of the client’s concerns and put their minds at ease Perform a complete walk-around Inform the […]

sw Service Solutions: Selling The Job (MPI/Diagnosis)

Cost: $49.00 Duration: 45 minutes Purchase Now This is another step for increasing CP sales. In this session, advisors will learn effective techniques for selling repairs and MPI recommendations after the concern has been diagnosed. We encourage advisors to bring in declined RO’s or jobs they are getting ready to call and sell. 45 min […]

sw Service Solutions: Closing Skills – Getting to Yes

Cost: $49.00 Duration: 45 minutes Purchase Now If we don’t ask them to buy, they won’t!  Many advisors stop short of closing the sale. They may offer services as a suggestion, but they simply don’t know how to get the signature on the dotted line. This session is full of effective closes for your team […]

sw Service Solutions: Master Your Presentations Through Role-Plays

Cost: $49.00 Duration: 45 minutes Purchase Now Practice makes perfect! This is one of our most requested sessions. One of our highly qualified training professionals will review benefits for many services while using our 5-step selling process. Your advisors will get the opportunity to: Listen to others make their presentations so they can learn from […]

sw Service Solutions: Benefits That Sell

Cost: $49.00 Duration: 45 minutes Purchase Now There is a HUGE difference between selling and telling. Let us help your advisors evolve from reciting lists to giving effective benefit-based presentations. In this session, a professional trainer will discuss how to use benefits in a 5-step selling process so your customers will not only buy, but […]

sw Service Solutions: Getting The Biggest Return From Your Training Investment

Cost: $99.00 Duration: 1 hour Purchase Now This class is for non-FOU members. sw Service Solutions has developed many training tools and accountability processes to help managers guide their team to huge increases. This invaluable session will be packed full of ideas to keep your team motivated with fun competitions, regular training exercises, and consistent […]

**PREMIERE LIVE EVENT** – Thermal Imaging and NVH Diagnostics

JOIN US LIVE SEPTEMBER 29 @ 12:00-1:00 PM ET FOR THIS PREMIERE LIVE EVENT! AVI Instructor John Forro will cover how the NVH tool can be used for driveline noise diagnostics, engine noises, suspension complaints, and exhaust leaks. John will hold a Q&A session at the end of the presentation to answer any questions you […]

Service Advisor Coaching Program – Session 1

In this coaching program, we will be diving into some of the most difficult challenges for service advisors with a progressive approach to real-world scenarios & solutions for success. This series will empower your skillset as an advisor while bringing higher levels of achievement for a service experience your clients deserve. 

Labscope For The New User | Scopetober Fest

Labscope For The New User Instructor Jim Wilson will also talk about the different types of labscopes, procedures to set them up correctly, and follow the necessary activities to self-educate on their use. Jim will also cover the five primary signal types, how to set the labscope’s time, voltage and trigger, pattern of the signal, […]