sw Service Solutions: The First Step
April 21, 2020, 2:00 pm CST This series is for first-time service advisor training participants as they master how to: Greet clients professionally Focus on clients’ concerns by asking thorough […]
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Webcast Wednesday: How to Maximize Your Scan Tool Proficiency Part 6
This special Technician Appreciation Webcast will cover: OPUS IVS Drive Pro ES scan tool
Gates Water Pump Deep Dive: Engineering and Continuous Improvement
After this Session, Attendees Will Be Able To... • Describe the process Gates follows to ensure water pumps maintain a high standard of engineering • Explain key findings that come […]
sw Service Solutions: Getting the Biggest Return From Your Training Investment LIVE
April 22, 2020 2:00pm CST sw Service Solutions has developed many training tools and accountability processes to help managers guide their team to huge increases. This invaluable session will be packed full of ideas to keep your team motivated with fun competitions, regular training exercises, and consistent monitoring. Many forms and tools will be presented […]
Ford and General Motors EPAS Technician Training
The undeniable future of power steering is EPAS and the future is now. In this webinar, we will go over the topics below related to electronic power-assisted steering to keep technicians in tune with best practice along with tips of the trade between the different OE manufactures. Introduction Types of EPAS systems used today on […]
sw Service Solutions: Selling the Job LIVE
April 23, 2020 9:30am CST This is another step for increasing CP sales. In this session, advisors will learn effective techniques for selling repairs and MPI recommendations after the concern has been diagnosed. We encourage advisors to bring in declined RO’s or jobs they are getting ready to call and sell.
sw Service Solutions: Selling the Job LIVE
April 23, 2020 10:30am CST This is another step for increasing CP sales. In this session, advisors will learn effective techniques for selling repairs and MPI recommendations after the concern has been diagnosed. We encourage advisors to bring in declined RO’s or jobs they are getting ready to call and sell.
EPAS Counterman Service Writer Training
The undeniable future of power steering is EPAS and the future is now. In this webinar we will go over the topics below related to electronic power assisted steering: Introduction Market shift Types/functionality Installer needs Counter / service writer importance (Catalog note / Core policy) Benchmark
Introduction to Air Brake Tubing and Fittings
After this Session, Attendees Will Be Able To... • Describe the basic layout of a heavy duty air brake system • Understand failure modes associated with tubing/hose/fittings in an air brake system • Suggest the proper products to make a repair or keep an emergency kit well stocked
SW Service Solutions: Selling Preventative Maintenance Packages LIVE
May 6, 2020 2:00pm CST Let us increase your customer paid sales as we demonstrate how to build value into following preventative maintenance plans. Advisors will learn how to present combinations of services with similar benefits in a concise but effective manner, so your customers are never overwhelmed.
Ford and General Motors EPAS Technician Training
The undeniable future of power steering is EPAS and the future is now. In this webinar, we will go over the topics below related to electronic power-assisted steering to keep technicians in tune with best practice along with tips of the trade between the different OE manufactures. Introduction Types of EPAS systems used today on […]
EPAS Counterman Service Writer Training
The undeniable future of power steering is EPAS and the future is now. In this webinar we will go over the topics below related to electronic power assisted steering: Introduction Market shift Types/functionality Installer needs Counter / service writer importance (Catalog note / Core policy) Benchmark