August 18 – 2:30pm EST This series is for first-time service advisor training participants as they master how to: Focus on clients’ concerns by asking thorough diagnostic questions Reaffirm your understanding of the client’s concerns and put their minds at ease Perform a complete walk-around Inform the clients of all maintenance needs by giving benefit- […]
VAG vehicles use a unique way of displaying data called Data Blocks. The first time you work on a VW/AUDI you might be a little confused. Where do you find Additive or Multiplicative Fuel Trim or other items? It this class we will cover how to get you to the areas that are used for […]
If you're thinking about pursuing ASE certification, this webinar will provide helpful information about the organization that administers the tests; the benefits of ASE certification; the tests available to parts specialists and others in the automotive aftermarket; and the testing/certification process.
August 20 – 11:00am EST If we don’t ask them to buy, they won’t! Many advisors stop short of closing the sale. They may offer services as a suggestion, but they simply don’t know how to get the signature on the dotted line. This session is full of effective closes for your team to review and choose […]
The first step is to explain the foundation of vibrations and self-resonance. The second step will explain how to diagnose the dual mass flywheel after it is removed. In the third step, potential damages to the dual mass flywheel will be analyzed. This class will provide participants a heavy dose of diesel engine technology and […]
August 20 – 12:30pm EST Practice makes perfect! This is one of our most requested sessions. One of our highly qualified training professionals will review benefits for many services while using our 5-step selling process. Your advisors will get the opportunity to: Listen to others make their presentations so they can learn from other professionals. […]
August 20 – 2:00pm EST There is a HUGE difference between selling and telling. Let us help your advisors evolve from reciting lists to giving effective benefit-based presentations. In this session, a professional trainer will discuss how to use benefits in a 5-step selling process so your customers will not only buy, but they will […]
Recruiting technicians has easily become one of the biggest challenges facing the automotive aftermarket. Between fewer young professionals entering the industry and more technicians entering retirement age, there is a very small pool of candidates that shops are competing over. What can shop owners and managers do to attract qualified technicians to their shop over their […]
August 21 – 2:00pm EST Research shows there is no clear differentiation between service facilities in driver’s minds. “Aren’t they all about the same?” This statement alone makes it clear that drivers are yours to win! Before we can win them over by exceeding their expectations, we need to know what their expectations are! Sally Whitesell, the […]
Focus on Technical Sensors role, locations, and learning its more than just another replacement part in the box. This webinar will provide examples of high failure application and the reasoning behind the benefits of NGK engineering and the importance of understanding the common failures with related codes.
The base of Mercedes Magic Body control is ZF’s ABC shock absorber system. ABC stands for Active Body control and this system got already developed in 1991. This system got over the years a lot of additional sensors and functions what make this to the best suspension system in the world. A must see webinar […]
