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sw Service Solutions: The First Step Live

August 18, 2020 @ 2:30 pm - 4:30 pm EDT

August 18 – 2:30pm EST

This series is for first-time service advisor training participants as they master how to:

  • Focus on clients’ concerns by asking thorough diagnostic questions
  • Reaffirm your understanding of the client’s concerns and put their minds at ease
  • Perform a complete walk-around
  • Inform the clients of all maintenance needs by giving benefit- based presentations, implementing the “What’s in it for me” approach
  • Build lasting relationships to increase customer retention
  • Personalize closing techniques
  • Offer realistic promise times
  • Follow-up and inform clients throughout the day
  • Schedule the next visit

Details

Date:
August 18, 2020
Time:
2:30 pm - 4:30 pm EDT
Website:
https://checkout.square.site/buy/BIYVDWIY2DBCBGKWD6VPBLK3

Organizer

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