Actions really do speak louder than words. Over 80% of our communication is through body language, yet in service departments, many have not taken the time to master this skill. In a time when many are wearing masks, the ability to read posture has become more relevant than ever. Join a highly qualified trainer in […]
It is not always easy to solve common vehicle wear issues. If you are solving for an issue who do you go to for advice or a recommendation? Vehicle problems like solid axle memory steer, chassis component wear, and ball joint contamination are common vehicle wear issues that are seen often. To help Victor Moreira, […]
In recent years, there have been significant changes in valve actuation systems. Variable valve timing has been used by manufacturers for over a decade, but problems can still prove to be difficult to diagnose. Variable lift, commonly used by Honda for years, is now being used by other manufacturers and poses a diagnostic issue for […]
In this Webinar, the participant will learn about the necessary tools needed to work on high voltage systems. The Instructor will explain how to safely disconnect HV system in a BMW and how to verify zero potential.
You need to understand the realities of what really affects your profits. Every decision is influenced by something. Frequently those influences have a negative impact on profit. This webinar will focus on properly pricing labor and parts sales. With an emphasis on making positive influencers a priority.
Focus on the COP technology types, NGK ignition coil advantages, what’s in our boxes, and tips to make the right choice. This webinar will provide examples of high failure application and the reasoning behind the benefits of NGK engineering and the importance of understanding the common failures with related codes.
August 18 – 10:00am EST If we don’t ask them to buy, they won’t! Many advisors stop short of closing the sale. They may offer services as a suggestion, but they simply don’t know how to get the signature on the dotted line. This session is full of effective closes for your team to review and choose […]
August 18 – 11:30am EST There is a HUGE difference between selling and telling. Let us help your advisors evolve from reciting lists to giving effective benefit-based presentations. In this session, a professional trainer will discuss how to use benefits in a 5-step selling process so your customers will not only buy, but they will […]
The participate will learn how to measure potential equalization and why this measurement is so important and could save your live. The measurement of the insulation resistant will be explained. We will also cover how to diagnose the system.
August 18 – 1:00pm EST sw Service Solutions has developed many training tools and accountability processes to help managers guide their team to huge increases. This invaluable session will be packed full of ideas to keep your team motivated with fun competitions, regular training exercises, and consistent monitoring. Many forms and tools will be presented […]
August 18 – 2:30pm EST This series is for first-time service advisor training participants as they master how to: Focus on clients’ concerns by asking thorough diagnostic questions Reaffirm your understanding of the client’s concerns and put their minds at ease Perform a complete walk-around Inform the clients of all maintenance needs by giving benefit- […]
VAG vehicles use a unique way of displaying data called Data Blocks. The first time you work on a VW/AUDI you might be a little confused. Where do you find Additive or Multiplicative Fuel Trim or other items? It this class we will cover how to get you to the areas that are used for […]
