In this course, John will cover real world testing and service procedures taken from his latest training program on High Voltage vehicles.  We will spend detailed time discussing two essential […]

Research shows there is no clear differentiation between service facilities in driver’s minds. “Aren’t they all about the same?”  This statement alone makes it clear that drivers are yours to […]

Customer relations and sales skills are critical elements of success behind the counter -– and on the ASE P2 test. In this webinar, you will get a better understanding of […]

Cost: $295 Duration: 2 hours Purchase Now Start your team out right with this professional process training! Advisor training participants will master how to: Greet clients professionally Focus on clients’ […]

Cost: $49.95 Duration: 45 minutes Purchase Now If we don’t ask them to buy, they won’t!  Many advisors stop short of closing the sale. They may offer services as a […]

Cost: $49.95 Duration: 45 minutes Purchase Now There is a HUGE difference between selling and telling. Let us help your advisors evolve from reciting lists to giving effective benefit-based presentations. […]

Cost: $49.95 Duration: 45 minutes Purchase Now Actions really do speak louder than words. Over 80% of our communication is through body language, yet in service departments, many have not […]