SMP Understanding Fuel Trim

Luis Ruiz hosts. This course will go over the conventional short term fuel trim and long term fuel trim feedback. Also included will be equivalence ratio diagnosis. Will also take a look at additive and multiplicative adaptations. After providing description and operation, this information will then be used to emphasize their use on actual vehicles.

sw Service Solutions: Getting the Biggest Return From Your Training Investment

Cost: $99.95 Duration: 60 minutes Purchase Now Managers and Owners only: sw Service Solutions has developed many training tools and accountability processes to help managers guide their team to huge increases. This invaluable session will be packed full of ideas to keep your team motivated with fun competitions, regular training exercises, and consistent monitoring. Many […]

sw Service Solutions: Selling Preventative Maintenance Packages

Cost: $49.95 Duration: 45 minutes Purchase Now Let us increase your customer paid sales as we demonstrate how to build value into following preventative maintenance plans. Advisors will learn how to present combinations of services with similar benefits in a concise but effective manner, so your customers are never overwhelmed.

Why Things Don’t get Done and What to Do About It

Bill Haas hosts. Contrary to what you might think, procrastination is only slightly related to time management. If there is a significant period of time between the time you intend to do something and the actual time you do it. You are a procrastinator. Eliminating or even reducing procrastination leads to less stress, better health […]

Four Steps To Endless Customers

The ‘secret' to keeping your shop filled with customers all year long, isn’t really a ‘secret' at all! It’s actually a simple 4-step formula that’s being used by the busiest shops in the country. Join Captain Car Count (aka Ron Ipach) during this bonus training opportunity and discover how his 4-wheel strategy can be effectively copied for […]

Safe and Practical Hybrid Testing and Service Procedures

In this course, John will cover real world testing and service procedures taken from his latest training program on High Voltage vehicles.  We will spend detailed time discussing two essential skills that technicians need to know to safely work on high voltage vehicle.  The Live dead Live test and the insulation test.  We will also […]

Garage Gurus – Guide to Ride: Drivability

Want a refresher on the basics of drivability? This course covers inspection, diagnosis, installation, sales communication, and product knowledge for the ride control area.

What Drivers Want in Automotive Service

Research shows there is no clear differentiation between service facilities in driver’s minds. “Aren’t they all about the same?”  This statement alone makes it clear that drivers are yours to win! Before we can win them over by exceeding their expectations, we need to know what their expectations are! Sally Whitesell, the president and founder […]

Babcox Webcast: Part 4: Customer Relations and Sales Skills

Customer relations and sales skills are critical elements of success behind the counter -– and on the ASE P2 test. In this webinar, you will get a better understanding of what aspects of customer relations and sales skills are covered on the ASE P2, and you’ll learn tips for honing these skills.