LBT-278 Service Management Made Simple With Greg Marchand




Service writing is the first-line of defense at any repair shop. This is where the communication starts and the transaction is completed. This class is presented by Greg Marchand, the owner and founder of Automotive Aftermarket Training, Inc. Greg takes you through the service writer process step-by-step, outlining obstacles and best practices when dealing with certain types of customer. Also covered is how to keep customers coming back, how to sell more labor and what you need to do to keep solid communication between the Writer and the Technician. This class is over an hour long – presented streaming online with a knowledge assessment, supplemental study guide and a certificate of course completion.

  • Customer Perceptions
  • How to Increase Sales
  • Customer Type Identification
  • Appointments
  • The Write-up Process
  • Service Counter Selling
  • Estimations
  • Customer Follow-up
  • Loyalty Programs
  • Fixed Right the First Time

Runtime: 102 minutes