LBT-140 Telephone Techniques – Power Phrases That Pay



Are you losing customers because your phone skills are lacking? Maybe its time to update your telephone techniques with AVI’s Power Phrases that Pay with Margie Seyfer.

Margie will help you maximize the most important and underrated piece of equipment in your shop: your pone and voice. Find out how to use voice energy, properly greet customers over the phone, and calm an angry customer. Customers hate hearing “I’ll try” and “Do you mind” and Margie will show you how to eliminate those and other misinterpreted phrases from your vocabulary.

If your employees talk to your customers on the phone then you need this class to improve your shops telephone customer service techniques.

  • Grade and improve your lobby etiquette
  • Let your voicemail message work for you