Your customers are the reason your shop exists. If you cannot meet your customers’ needs, we as a company probably will not survive. Just meeting customer needs may not be good enough. DJ Harrington, better known as the Cardiologist talks about how to improve your bottom line at your shop.
Here’s what we’re going to cover in the class. The voice of the customer and how to respond to that customer. Why customer service is non-negotiable. Selling your body shop services is another chapter. Then we have one on suggestions for sharpening your phone skills.
And we’ll end with our garden for success for the shop. The last page, you’ll remember for a long time. And then some.
Runtime: 38 minutes
Resources and Supplements
This is a self paced interactive course containing videos, text resources, as well as forum interaction to interact with other techs studying the same material you are. The program overview video below will give you a good idea of the learning objectives for the course.