Description
In TGTA Sales Training Series Module 5, host John Gardner covers the importance of expanding your sales base all while not neglecting your core customers.
Course Objectives:
Upon completion of this course, the participant will be able to:
- Describe Proper Methods of Customer Retention
- Recognize the Percentage of Sales Success in Current VS New Customers
- Define the Term Customer Relationship Management (CRM)
- Explain Different Methods of Customer Retention
- Understand the Quality Differences of Current Customers
Topics covered include:
- Sales Can be a Battlefield
- Customer Retention Is Important
- How to Keep Good Customers and Lose Bad Ones
- Prospecting For New Customers
- And More…
Run Time: 13 minutes