Description
This training is created for service advisors who want to turn everyday conversations into lasting customer relationships and higher sales. Learn how to confidently handle tough questions, build trust through communication, and guide customers toward making smart repair decisions. From writing estimates to selling diagnostics, this course gives you the tools to educate, inform, and lead with confidence.
Course Objectives
- Build confidence in every customer interaction.
- Master verbal and written communication that builds trust.
- Learn how to handle price objections and tough questions effectively.
- Improve customer retention through relationship-focused service.
- And More