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Millennial Perspective: What I Want From an Auto Repair Shop [Quick Quiz]
April 8, 2024
How well do you know what millennials want from an auto repair shop? Take this quick quiz and see!
Millennial Perspective: What I Want From an Auto Repair Shop [Quick Quiz]
A good way to start creating a personalized experience is:
Wait for them to tell you about themselves
Research your guest online
Take notes and ask discovery questions
An FAQ page, booking online, online payments, and key drops are examples of:
Self Service Options
Unnecessary Tools
Explaining directions, the parking situation and what door to use are all an important part of onboarding your customer.
True
False
Which generation is less likely to leave bad reviews?
Millennials
Gen Z
Gen X
Baby Boomers
When writing a response to a poor review you should write it with who in mind?
The upset guest who left it
Prospective Customers
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