More important than the technology to repair vehicles are the people who do the work.  The landscape for hiring has drastically changed.  New online tools create new challenges and benefits for how and who we hire.  Book this live training to review and improve your hiring processes to assemble a winning team for your shop!

Topics Covered:

• Where to begin the hiring process
• Identifying why people leave jobs
• Determining the needs of your company
• Matching what your company has to offer with what employees want
• The importance of a mission and vision
• Where the best employees work
• Creating a strategic hiring process
• Making an employment offer
• Orienting new employees
• Creating a team-based commitment

Course Objectives

Upon completion of this course, the participant will be able to:

1. Discuss reasons why people leave positions
2. Identify the needs of the workplace
3. Apply the challenges of hiring in an age of information to the needs of a company
4. Determine what employees want and need
5. Create and use mission and vision statements to focus the goals of a company
6. Identify where the best employees can be found
7. Develop strategies to productively recruit, interview and hire the most talented employees
8. Be able to make the best employment offers for a particular position
9. Orient new employees effectively
10. Discuss what a team commitment means and use to effectively manage a company

This live class will give you and your team the information you need to get started with routine service for Hybrid/EVs. As the number of Hybrid/EV vehicles continues to grow, so do service opportunities. Many shops have a long history of servicing traditional internal combustion engine (ICE) vehicles and are faced with the challenges of learning new systems and components found on Hybrid/EVs.  Your shop can begin with critical care items that impact the performance, efficiency, and longevity of these vehicles.  Educating your frontline personnel will gives them knowledge and confidence to positively influence your customers as another step toward shop loyalty and profitability.  This in person course covers Hybrid/EV areas of routine maintenance, known areas of consultation & recommendations to avoid missed opportunities during service & parts supply targeted at Owners, Service & Parts Professionals as well as customer point of contact personnel.

You and your team will learn:

• Understanding the importance of correct safety equipment,  proper tools, equipment and OE specified fluids.
• The multiple configurations of HEV/EV systems and their  periodic maintenance opportunities
• Improved understanding of independent & integrated cooling, electrical and lubrication systems
• How to dispel the “No maintenance” myth of HEVs.

In order to position your store as the premier supplier of Hybrid and Electric Vehicle service support you must understand the opportunities this segment offers your customers. This course is designed to showcase the various service and maintenance opportunities on hybrid and electric vehicles. We will cover with you what products you should be promoting from the proper service SKUs to the tools and equipment a shop will need to properly service these vehicles.

Systems covered will include –

• Engine Cooling System
• Hybrid Battery Cooling systems
• Hybrid Electronics Cooling System
• Engine Lubrication
• Hybrid Transmission Lubrication
• Electric Vehicle Motor Unit Lubrication
• Hybrid/EV Braking Systems
• 12 Volt Charging System

This course will cover hybrid and electric vehicle maintenance and service opportunities in the first 4-hour block of the class – send your service advisors for the first session so they can learn about all of the service opportunities within the Hybrid and Electric Vehicle market. Service advisors and technicians alike will benefit from this maintenance session. The instructor will cover safety and personal protective equipment as well as specialty tools required to safely and accurately diagnose hybrid and EV systems. Course will include the individual technician hands-on testing with the AVI cut-away Toyota Prius. Technicians will be able to test motors, inverters and batteries. This will allow attendees to perform the techniques discussed in the lecture portion.

You will learn about –

• High Voltage safety
• Tools and equipment
• Maintenance and Service opportunities
• Hybrid transmission operation
• Three phase motor operation and testing
• High Voltage battery design
• High voltage battery testing
• Common failure recognition

The Duramax is a great engine.  However, diagnostics and service can be a little tough sometimes. Mandated emission control systems have to be considered on all repairs. This course will cover the many issues with the emission packages on various year engines. Multiple Duramax engines will be discussed. We will bias to the Duramax in the CV platform in all areas of study.

Essential training taught by certified AVI instructors, the curricula to be presented includes an Introduction to Duramax new systems. Additionally, the course covers safety, diagnostics, major components vehicle configurations, Diesel emission technologies, and more.

The following is a listing of the modules and topics covered by the instructor customizable by client request: