This is a free class to all interested in training your communication centers with us! Whether you are an aftermarket shop, or a group of dealerships, how we train our people to handle calls is a critical piece to client satisfaction, customer retention, & most importantly employee retention. In this class: Sally will cover all […]

This series is for first-time service advisor training participants as they master how to: Greet clients professionally Focus on clients’ concerns by asking thorough diagnostic questions Reaffirm your understanding of the client’s concerns and put their minds at ease Perform a complete walk-around Inform the clients of all maintenance needs by giving benefit-based presentations, implementing […]