August 20 – 12:30pm EST Practice makes perfect! This is one of our most requested sessions. One of our highly qualified training professionals will review benefits for many services while using our 5-step selling process. Your advisors will get the opportunity to: Listen to others make their presentations so they can learn from other professionals. […]
August 20 – 2:00pm EST There is a HUGE difference between selling and telling. Let us help your advisors evolve from reciting lists to giving effective benefit-based presentations. In this session, a professional trainer will discuss how to use benefits in a 5-step selling process so your customers will not only buy, but they will […]
Recruiting technicians has easily become one of the biggest challenges facing the automotive aftermarket. Between fewer young professionals entering the industry and more technicians entering retirement age, there is a very small pool of candidates that shops are competing over. What can shop owners and managers do to attract qualified technicians to their shop over their […]
August 21 – 2:00pm EST Research shows there is no clear differentiation between service facilities in driver’s minds. “Aren’t they all about the same?” This statement alone makes it clear that drivers are yours to win! Before we can win them over by exceeding their expectations, we need to know what their expectations are! Sally Whitesell, the […]
Focus on Technical Sensors role, locations, and learning its more than just another replacement part in the box. This webinar will provide examples of high failure application and the reasoning behind the benefits of NGK engineering and the importance of understanding the common failures with related codes.
The base of Mercedes Magic Body control is ZF’s ABC shock absorber system. ABC stands for Active Body control and this system got already developed in 1991. This system got over the years a lot of additional sensors and functions what make this to the best suspension system in the world. A must see webinar […]
There are several inputs for data that a tech needs to be familiar with in diagnostics. The base six inputs and the major outputs are needed in all diagnostic testing. This webinar will cover the base inputs to the PCM and the related outputs and their normal ranges. What should a MAF or MAP read […]
Featured Course – August 2020 Course available OnDemand for the month of August. Live Q&A with AVI instructor Jim Wilson on August 26th at 3:00PM ET. Submit any of your questions through the Contact Teacher button and Mr. Wilson will address them during the live Q&A session. This course, “Making Sense of European Fuel Trim,” will […]
ZF Open Forum featuring Transmission Case Studies.
It is a tough job to be helpful and provide great customer service when a guest is confrontational, unreasonable or over demanding. Let’s not overlook the impact on your store’s profits. Many times these situations result in performing work for no pay, refunds or even a lost customer. And don’t forget your reputation is at […]
Advanced Driver Assistance Systems (ADAS) F.R.E.D. (Frustrating Ridiculous Electronic Device) Takes the Wheel gives technicians experienced in electrical diagnostics an in depth look into ADAS (Advanced Driver Assistance Systems) on vehicles today. This course covers the various levels of ADAS systems along with their associated components such as smart cameras, Radar and LiDAR sensors. We’ll […]
