It is a tough job to be helpful and provide great customer service when a guest is confrontational, unreasonable or over demanding. Let’s not overlook the impact on your store’s profits. Many times these situations result in performing work for no pay, refunds or even a lost customer. And don’t forget your reputation is at […]
Advanced Driver Assistance Systems (ADAS) F.R.E.D. (Frustrating Ridiculous Electronic Device) Takes the Wheel gives technicians experienced in electrical diagnostics an in depth look into ADAS (Advanced Driver Assistance Systems) on vehicles today. This course covers the various levels of ADAS systems along with their associated components such as smart cameras, Radar and LiDAR sensors. We’ll […]
Update on O2 technology, types, narrow band vs wide band designs, and tips for choosing the right O2 for the vehicle application. This webinar will provide examples of high failure application and the reasoning behind the benefits of NGK engineering and the importance of understanding the common failures with related codes.
In this class participants will learn about BMW Driving Performance Control. Electrical two Valve Shock Absorbers, Torque Vectoring, Active Roll Stabilators and active steering system will be covered. This technology powered by ZF makes a BMW the Ultimate Driving Machine!
Sara Fraser is millennial who has been in the automotive industry for the past 8 years. Join us for this webinar where Sara will talk about the experience, services, and interaction that she is looking for when it comes to an automotive repair shop!
Cost: Free for the month of September Duration: 45 minutes Register Now Este curso ayudará a sus asesores a pasar de recitar listas a dar presentaciones efectivas basadas en beneficios. En esta sesión, un instructor de asesores de servicio profesional discutirá cómo utilizar los beneficios en un proceso de ventas de 5 pasos para que […]
Cost: Free for the month of September Duration: 45 minutes Register Now Este curso ayudará a sus asesores a pasar de recitar listas a dar presentaciones efectivas basadas en beneficios. En esta sesión, un instructor de asesores de servicio profesional discutirá cómo utilizar los beneficios en un proceso de ventas de 5 pasos para que […]
Focus on Technical Sensors role, locations, and learning its more than just another replacement part in the box. This webinar will provide examples of high failure application and the reasoning behind the benefits of NGK engineering and the importance of understanding the common failures with related codes.
You will learn tips and best practices to prepare for the ASE P1 and/or P2 tests, and you’ll discover resources that are available to help you. This session will cover the structure of ASE sets, insight into the psychology of test taking, and tips on how to make the most of your preparation time.
This class is intended to dive into circuit voltage principles with the goal of increasing accurate technician diagnosis. This will include: - Understanding voltage rise - Understanding potential voltage - Understanding and determining voltage drop - Understanding how voltage divider circuits operate We will then apply this knowledge to solve problems found in the field […]
Cost: $49.00 Duration: 40 minutes Purchase Now This is another step for increasing CP sales. In this session, advisors will learn effective techniques for selling repairs and MPI recommendations after the concern has been diagnosed. We encourage advisors to bring in declined RO’s or jobs they are getting ready to call and sell.
