Research shows there is no clear differentiation between service facilities in driver’s minds. “Aren’t they all about the same?”  This statement alone makes it clear that drivers are yours to win! Before we can win them over by exceeding their expectations, we need to know what their expectations are! Sally Whitesell, the president and founder […]

Customer relations and sales skills are critical elements of success behind the counter -– and on the ASE P2 test. In this webinar, you will get a better understanding of what aspects of customer relations and sales skills are covered on the ASE P2, and you’ll learn tips for honing these skills.

Cost: $295 Duration: 2 hours Purchase Now Start your team out right with this professional process training! Advisor training participants will master how to: Greet clients professionally Focus on clients’ concerns by asking thorough diagnostic questions Reaffirm your understanding of the client’s concerns and put their minds at ease Perform a complete walk-around Inform the […]

Cost: $49.95 Duration: 45 minutes Purchase Now If we don’t ask them to buy, they won’t!  Many advisors stop short of closing the sale. They may offer services as a suggestion, but they simply don’t know how to get the signature on the dotted line. This session is full of effective closes for your team […]

Cost: $49.95 Duration: 45 minutes Purchase Now There is a HUGE difference between selling and telling. Let us help your advisors evolve from reciting lists to giving effective benefit-based presentations. In this session, a professional trainer will discuss how to use benefits in a 5-step selling process so your customers will not only buy, but […]

Cost: $49.95 Duration: 45 minutes Purchase Now Actions really do speak louder than words. Over 80% of our communication is through body language, yet in service departments, many have not taken the time to master this skill. In a time when many are wearing masks, the ability to read posture has become more relevant than […]

Learn the pros and cons of different bearing types so you can make the best choice for your customers. In just 30 minutes we’ll cover all you need to know, including: A crash course in ball joint bearings The different technologies used Metal on metal vs sintered metal vs polymer Why sintered metal bearings are […]