There is a HUGE difference between selling and telling. Let us help your advisors evolve from reciting lists to giving effective benefit-based presentations. In this session, a professional trainer will discuss how to use benefits in a 5-step selling process so your customers will not only buy, but they will walk away feeling good about […]

Practice makes perfect! This is one of our most requested sessions. One of our highly qualified training professionals will review benefits for many services while using our 5-step selling process. Your advisors will get the opportunity to: Listen to others make their presentations so they can learn from other professionals. Sell to the trainer who […]

Fundamental facts about a torque converter will be taught. A torque converter is a fluid coupler. The participants will learn how the pumping wheel connects with the turbine wheel. The torque converter clutch and its tasks will be discussed. An explanation of a planetary gear set and why clutches and brakes are essential to it […]

This series is for first-time service advisor training participants as they master how to: Focus on clients’ concerns by asking thorough diagnostic questions Reaffirm your understanding of the client’s concerns and put their minds at ease Perform a complete walk-around Inform the clients of all maintenance needs by giving benefit- based presentations, implementing the “What’s […]

This course covers different starter construction types, operation, as well as starter and circuit testing.

This webinar present by Ron Bilyeu, will cover everything you need to know about air flow sensors! Instructor: Ron Bilyeu

Timing system replacement is typically performed due to the detection of unstable operation. In that situation, and even in preventative maintenance situations, stress is experienced by all the timing system components. For these reasons, and the fact that timing component cost is a fraction of the labor costs required to replace the components, it is […]

All fundamental facts about the tasks and the functions of a clutch system will be defined. We will cover physical foundations of a clutch, specifically how to calculate the transferable torque of the clutch. This is the key to understanding the whole system, and to decrease mounting mistakes. The trainer will also talk about the […]

Research shows there is no clear differentiation between service facilities in driver’s minds. “Aren’t they all about the same?”  This statement alone makes it clear that drivers are yours to win! Before we can win them over by exceeding their expectations, we need to know what their expectations are! Sally Whitesell, the president and founder […]

This webinar provides a detailed approach to the operation, function, and diagnosis of Toyota charging systems. Topics covered include: Voltage drop tests on the charging system Descriptions of the alternator circuits and their functions Toyota charging system fuses The Toyota RLO system Common problems with these systems Helpful tips that can be used to diagnose […]

If we don’t ask them to buy, they won’t!  Many advisors stop short of closing the sale. They may offer services as a suggestion, but they simply don’t know how to get the signature on the dotted line. This session is full of effective closes for your team to review and choose from. A professional […]