Customer relations and sales skills are critical elements of success behind the counter -– and on the ASE P2 test. In this webinar, you will get a better understanding of what aspects of customer relations and sales skills are covered on the ASE P2, and you’ll learn tips for honing these skills.
Shocks, struts, and springs – learn how to improve customer ride performance with a live loaded-strut installation.
Cost: $295 Duration: 2 hours Purchase Now Start your team out right with this professional process training! Advisor training participants will master how to: Greet clients professionally Focus on clients’ concerns by asking thorough diagnostic questions Reaffirm your understanding of the client’s concerns and put their minds at ease Perform a complete walk-around Inform the […]
Cost: $49.95 Duration: 45 minutes Purchase Now If we don’t ask them to buy, they won’t! Many advisors stop short of closing the sale. They may offer services as a suggestion, but they simply don’t know how to get the signature on the dotted line. This session is full of effective closes for your team […]
Cost: $49.95 Duration: 45 minutes Purchase Now There is a HUGE difference between selling and telling. Let us help your advisors evolve from reciting lists to giving effective benefit-based presentations. In this session, a professional trainer will discuss how to use benefits in a 5-step selling process so your customers will not only buy, but […]
Cost: $49.95 Duration: 45 minutes Purchase Now Actions really do speak louder than words. Over 80% of our communication is through body language, yet in service departments, many have not taken the time to master this skill. In a time when many are wearing masks, the ability to read posture has become more relevant than […]
AVI along with Carm Capriotto, founder and host of Remarkable Results Radio, will be hosting a special podcast event featuring Donny Seyfer of NASTF, AVI Master Technician John Forro, Jefferey Brown of ILCO Automotive, and Ryan McGee of Advanced Diagnostics to discuss key points regarding cyber security and how it relates to key programming and […]
AVI along with Carm Capriotto, founder and host of Remarkable Results Radio, will be hosting a special podcast event featuring Donny Seyfer of NASTF, AVI Master Technician John Forro, Jefferey Brown of ILCO Automotive, and Ryan McGee of Advanced Diagnostics to discuss key points regarding cyber security and how it relates to key programming and […]
Learn the pros and cons of different bearing types so you can make the best choice for your customers. In just 30 minutes we’ll cover all you need to know, including: A crash course in ball joint bearings The different technologies used Metal on metal vs sintered metal vs polymer Why sintered metal bearings are […]
This course covers the brake system, installation tips to eliminate comebacks, and product knowledge for brake system. Great for beginners and experts!
Cost: $49.95 Duration: 45 minutes Purchase Now Let us increase your customer paid sales as we demonstrate how to build value into following preventative maintenance plans. Advisors will learn how to present combinations of services with similar benefits in a concise but effective manner, so your customers are never overwhelmed.
