sw Service Solutions: The First Step Live

This series is for first-time service advisor training participants as they master how to:

• Focus on clients’ concerns by asking thorough diagnostic questions
• Reaffirm your understanding of the client’s concerns and put their minds at ease
• Perform a complete walk-around
• Inform the clients of all maintenance needs by giving benefit- based presentations, implementing the “What’s in it for me” approach
• Build lasting relationships to increase customer retention
• Personalize closing techniques
• Offer realistic promise times
• Follow-up and inform clients throughout the day
• Schedule the next visit