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SW Service Solutions: The First Step LIVE
May 8, 2020 @ 2:00 pm - 4:00 pm EDT
May 8, 2020 1:00 pm CST
This series is for first-time service advisor training participants as they master how to:
- Greet clients professionally
- Focus on clients’ concerns by asking thorough diagnostic questions
- Reaffirm your understanding of the client’s concerns and put their minds at ease
- Perform a complete walk-around
- Inform the clients of all maintenance needs by giving benefit based presentations, implementing the “What’s in it for me” approach
- Build lasting relationships to increase customer retention
- Personalize closing techniques
- Offer realistic promise times
- Follow-up and inform clients throughout the day
- Schedule the next visit