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sw Service Solutions: Body Language Skills that Pay Off
August 11, 2020 @ 7:00 pm - 7:45 pm EDT
Actions really do speak louder than words. Over 80% of our communication is through body language, yet in service departments, many have not taken the time to master this skill. In a time when many are wearing masks, the ability to read posture has become more relevant than ever. Join a highly qualified trainer in a session that will teach:
- Why it is important to learn this skill
- How to recognize body language signals
- What each signal/posture tells us
- How to send out positive signals
- How to break the habit of negative signals
- How to change the posture and change the mind
- The importance of mirroring
Take your customer relations skills to the next level and work your way to more approvals by becoming an expert at reading and delivering this advanced level of communication.