Hydraulic Steering Counterman Service Writer Training

Did you know 67% of all warranty returns are preventable, either by technicians following proper diagnosis and install procedures, or by the counterperson looking in the box to identify non-qualified warranty returns? Today we’ll go over what the counter person or service writer can do to reduce those returns.

• Introduction – Open the Box
• Hydraulic PS Warranty Policy
• Why Open the Box
• The Value of Counter Inspections
• What to look for o Questions to ask at Point of Sale
• Examples of non-qualified warranty returns
• Updated CBR on all units
• FAQs