Tech Tip: Service Counter Selling
October 9, 2014
Customers perceive service shops differently than any other service they may encounter. There is a certain stigma surrounding repair shops that makes the customer hesitant and untrusting. One of the main reasons for this is that prices and services may not always be set in stone, for example; to get the most out of one service may require the customer to purchase other services or products i.e. tires for an alignment.
This Tech Tip is taken from Greg Marchands’ course on Service Management Made Simple. Scroll down to see the full course!
Related Course
Service Management Made Simple
Service Management Made Simple delivers easy-to-implement industry best practices in an easy-to-read format. Creating an extraordinary customer service experience, improving customer satisfaction, hiring and retaining quality employees, shop equipment, and financial analysis are covered in detail. Greg takes you through the service writer process step-by-step, outlining obstacles and best practices when dealing with certain types of customer. Also covered is how to keep customers coming back, how to sell more labor and what you need to do to keep solid communication between the Writer and the Technician.
