As an ASE Accredited Training Provider, we offer the highest level of training in the automotive aftermarket. These videos will help you to become a top-notch Service Advisor, which leads to a better customer experience, better work flow and increased profits for your shop.
As a Service Advisor, knowing more about parts automotive systems is always a good thing. The videos, usually 5 minutes or less, cover hundreds of parts, basic system functionality and information to help you communicate with your customers.
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ShopOwner Series – Service Advisor Bundle
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CM-SA-01 Should Battery Installation be Free
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CM-SA-02 Complete Blower Motor Repair Service
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CM-SA-03 Loaded Struts Reduce Hassle, Restore Ride
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CM-SA-04 Lack of Maintenance Can Kill VVT Systems
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CM-SA-05 High-Mileage Oils Keep Older Cars Performing
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CM-SA-06 Steering Service Takes Customer Education
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CM-SA-07 What Killed Your Customers Turbo
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CM-SA-08 Cheaper Isn’t Always a Bargain
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CM-SA-09 Serpentine Belts & Their Systems
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CM-SA-10 Rotating Electrical Parts Face Tough Conditions
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CM-SA-11 How Oil Plays A Key Role In A/C Operation
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CM-SA-12 Help Customers Know Ignition Functions
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CM-SA-13_How Electronic Throttle Controls Operate
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CM-SA-14_Loaded Knuckles Save Repair Time & Effort
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LBT-415 Repeat & Referral Business – How to get It Right
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LBT-414 Avoiding Pitfalls – Tips for Enhancing The Service Experience
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LBT-250 Working with Gen X and Y
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LBT-379 Service Writing For Diesel Shops
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LBT-384 7 Habits of Highly Successful Service Advisors
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LS-7 Service Selling Skills – Close One More Job with Bill Haas
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LBT-278 Service Management Made Simple With Greg Marchand
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LS-46 The Power of the Phone
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LS-40 From Order Taker to Sales Maker
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LBT-175 The Competition for Your Customers Loyalty with Bill Haas
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LBT-140 Telephone Techniques – Power Phrases That Pay
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LS-15 Monopolize Google’s First Page Real Estate with Danny Sanchez
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Delphi Training Series – Increasing Car Count and Profits
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CCP-004 Better Cleaning for Better Performance
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CCP-005 Why R-1234yf?
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LBT-338 Bosch Repair Shop Efficiency
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LBT-346 Dealing With Difficult Customers
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AVI Live Webinar: Dealing with Difficult Customers
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CM-88 An Introduction to ASE P2
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CM-60 Belt And Hose Replacement Intervals
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CM-16 Alphabet Soup of Engine Oil Part 2
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CM-310 Paper Catalogs
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CM-1222 Four Corner Approach
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CM-1220 OE Quality Ignition Coils
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CM-1215 Gift Ideas for Car Enthusiasts
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CM-1122 Lighting Accessories
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CM-1114 Oxygen vs Air Fuel Sensors
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CM-1103 What Can Go Wrong with Automotive Cooling
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CM-1101 Basic Types of Coolant
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CM-1004 Polyester vs Aramid
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CM-0929 Selling Filters to Professional Customers
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CM-0920 Selling Compressors for Electronically Control Air Suspension
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CM-0913 Active Differences Shocks and Struts
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CM-0906 Active Grille Shutters, Loaded Knuckles, and Wiper Assemblies
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CM-0826 What Drains Car Batteries
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CM-0823 Powertrain Control Modules
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CM-0811 Spark Plugs for TGDI
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CM-0802 Oxygen Sensors
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CM-0804 Recommending Premium Cabin Air Filters
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CM-0726 Suspension Solutions for Work Vehicles
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CM-012623 Recommending Timing Belts
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CM-010523 Coolant for HD Engines
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CM-012023 Cooling System Failures
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CM-011723 Basic Types of Wiper Blades
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CM-011923 What Can Go Wrong with Engine Management Electronics
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CM-011023 What Are Direct Ignition Coils
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CM-012623 Recommending Ball Joints and Tie Rods
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CM-021423 Serpentine Belts vs Stretch Belts
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CM-020123 Spark Plug Indexing
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CM-020923 Brake Pads for EVs
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CM-030223 Corrosion and Brakes
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CM-032123 Keeping Ride Control Returns in Check
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CM-030323 LED Lightbars for Offroading
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CM-032823 Variable Displacement Compressors
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CM-033023 Why Recommend Loaded Steering Knuckles
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CM-041123 What Happened to Throttle Position Sensors?
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CM-041323 Hub Bearings for Light Trucks
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CM-050923 Tesla Control Arms
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CM-050223 ABS Sensors
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CM-071823 Recommending Electronic Throttle Bodies
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CM-091423 LED Upgrades for Fog Lights and Powersports
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CM-090723 Recommending Replacement Oxygen Sensors
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CM-090523 Selling Camshaft and Crankshaft Position Sensors
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CM-083023 Antifreeze Fundamentals
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CM-081523 Recommending Pre-Pressed Wheel Hubs for Toyota Trucks
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CM-080423 What to Look for in a Quality Wheel-Hub Assembly
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CM-101223 Why Do Mounts Fail
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CM-101723 Recharging the AC System
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CM-101923 Stereo Equipment
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CM-102423 Keeping Batteries Tip Top
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CM-102723 Parts for Trailers
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CM-110823 Starting System
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CM-102623 Role of Antifreeze Coolant
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CM-111423 Recommending OE Quality Clutch Kits
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CM-111623 Recommending Kits for Timing System Repair
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CM-112123 Recommending Replacement Tensioners
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Dorman University- Window Regulators
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Dorman University- Wheel Hardware
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Dorman University- Turbocharger Accessories
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Dorman University- Quick Connect
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Dorman University-Manifold Converter
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Dorman University- Knuckles
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Dorman University-Heater Hose Assembly
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Dorman University- Fuel Lines
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Dorman University- Drive Shaft
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Dorman University- Air Door Actuators
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Dorman University- Active Suspension
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Dorman University- 4WD Accessories
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Dorman University- Door Lock Actuators
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Dorman University: Door Handles
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CM-112823 Evolution of Thermostats 1
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CM-113023 Evolution of Thermostats 2
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CM-120523 Storage Solutions
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LS-7 Service Selling Skills – Close One More Job with Bill Haas
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LS-40 From Order Taker to Sales Maker
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LS-46 The Power of the Phone
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LBT-343 Generation Z: Understanding the Newcomers
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LBT-379 Service Writing For Diesel Shops
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LBT-384 7 Habits of Highly Successful Service Advisors
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Create the VALUE Every Phone Shopper is Looking For
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LBT-414 Avoiding Pitfalls – Tips for Enhancing The Service Experience
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LBT-415 Repeat & Referral Business – How to get It Right
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