SW Service Solutions/Fixed Ops University-Live & Online BDC Training Kit

This is a free class to all interested in training your communication centers with us! Whether you are an aftermarket shop, or a group of dealerships, how we train our people to handle calls is a critical piece to client satisfaction, customer retention, & most importantly employee retention.

In this class:

Sally will cover all the details of how to get your communication center up an going with:

1. How to answer calls professionally
2. How to keep control of the conversation giving our clients great direction.
3. Setting proper expectations.
4. Creating your Script  for all calls in service.
5. 4 hours of live 0nline training.
6. A subscription to Fixed Ops University for 14 telephone skills classes.

Sally’s team of professional communication experts will guide your team for consistency and to turn every ring into chachings!  Don’t miss this class!